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Courses Offered |
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Diploma Courses |
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Diploma Course in BPO Skills (Call Centre Management) |
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Objectives |
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This Diploma in BPO Skills has the following objectives |
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To provide a job-hunter the information about a career in the Call Center industry. |
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To provide both the macro and the micro scenarios of the organisation and operation of a call |
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center tp anybody, including the career aspirant, to create awareness about this new-age industry. |
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3. To provide following necessary skills which are useful in the call centre industry; |
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Computer skills |
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Customer relationship management |
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Technologies used in e-CRM |
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Selling over the telephone |
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Delivering Customer service over telephone. |
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To provide necessary inputs for recruitment process in call centre. |
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5. To develop personality for becoming a professional; |
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6. To provide necessary techniques for managing stress; |
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7. To provide accent training required for call centre with the help of software specially designed for the |
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call centre. |
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ELIGIBILITY : H.S.C. or UET Pass (Can be done alongwith the Degree Program). |
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| Fees : 4000.00 |
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DURATION : 9 months |
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Click here to Download Registration form |
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